Return Policy

Return & Refund Policy

🔄 Our Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.

✅ Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received
• Items must be in original packaging
• Proof of purchase (order number or receipt) is required
• Return request must be initiated within 30 days of delivery

❌ Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Opened or used beauty/skincare products (for hygiene reasons)
• Gift cards

📝 How to Return an Item

Step 1: Contact us at info@glacierglow.com with your order number and reason for return

Step 2: We'll provide you with return instructions and a return address

Step 3: Pack the item securely in its original packaging

Step 4: Ship the item back to us (return shipping costs may apply)

💰 Refunds

Once we receive and inspect your return, we will:

• Send you an email confirmation
• Process your refund within 5-7 business days
• Refund to your original payment method

Note: Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

📦 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@glacierglow.com with photos. We'll arrange a replacement or full refund at no cost to you.

📞 Questions?

If you have any questions about returns or refunds, please contact us:
📧 Email: info@glacierglow.com
Monday - Friday: 09:00 - 18:00
Saturday & Sunday: 09:00 - 17:00