Terms of Service

Terms of Service

Last updated: November 2025

1. Agreement to Terms

By accessing and using GlacierGlow's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the website.

You must not:

  • Use the website in any way that is unlawful or fraudulent
  • Attempt to gain unauthorized access to our systems
  • Transmit any harmful code or viruses
  • Collect data from our website without permission

3. Product Information & Fulfillment

We work with trusted suppliers and fulfillment partners to deliver high-quality products to you. Products are shipped directly from our suppliers to ensure the best quality and fastest delivery times.

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.

We reserve the right to:

  • Correct errors or inaccuracies
  • Change or update information at any time
  • Limit quantities of products available for purchase

4. Orders and Pricing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

  • Product unavailability from our suppliers
  • Pricing errors
  • Suspected fraudulent transactions
  • Inability to verify customer information

Prices are in USD and are subject to change without notice. The price charged will be the price displayed at the time of order placement.

5. Payment

Payment must be received before orders are processed. We accept major credit cards, PayPal, and other payment methods as displayed at checkout.

By providing payment information, you represent that:

  • You are authorized to use the payment method
  • The information provided is accurate
  • You will pay all charges incurred

6. Shipping and Delivery

Processing Time: Orders are typically processed within 2-5 business days. During peak seasons, processing may take longer.

Shipping Time: Delivery times vary by location and shipping method:

  • Standard Shipping: 7-21 business days
  • Express Shipping: 5-12 business days (where available)

Important Notes:

  • Shipping times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers, customs, or force majeure events
  • International orders may be subject to customs duties and taxes, which are the customer's responsibility
  • Products ship directly from our fulfillment partners

Risk of loss passes to you upon delivery to the carrier.

7. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy allows returns within 30 days of delivery, subject to conditions outlined in our Return Policy page.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is defective
  • Refunds are processed within 5-10 business days after we receive the returned item
  • Items must be unused and in original packaging

8. Product Quality

We work with reputable suppliers to ensure product quality. If you receive a defective or damaged item, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of GlacierGlow or our content providers and is protected by copyright and trademark laws.

You may not:

  • Reproduce or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works from our content

10. Limitation of Liability

To the fullest extent permitted by law, GlacierGlow shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of our website or products
  • Delays in shipping or delivery
  • Product unavailability
  • Actions of third-party suppliers or carriers

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service are governed by applicable international consumer protection laws. Any disputes will be resolved in accordance with the laws of the jurisdiction where the customer resides, ensuring your consumer rights are protected.

14. Contact Information

If you have questions about these Terms of Service, please contact us:
📧 Email: info@glacierglow.com
Business Hours: Monday - Friday: 09:00 - 18:00, Saturday & Sunday: 09:00 - 17:00